Diamond Environmental Services understands your concerns about the protection of your personal information online. This Privacy Policy (“Policy”) describes our practices regarding the collection and use of information through our website, located at www.diamondprovides.com (the “Site”). 

We may from time to time update this Policy. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of the Policy.

Diamond Environmental collects two types of information during your visits to our Site.

Non-personally identifiable information: When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links were “clicked.” Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the geographic location of the visitor’s point of connectivity.

We also use “cookies” and other tracking technologies to collect non-personally identifiable information regarding you. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies make it possible for us to recognize your browser when you visit our Site. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the Site.

Second, we collect personally identifiable information. In general, our Site uses a Request Quote form, which enables you to request information about pricing, products and services. These forms require that you provide us with personally identifiable information (such as your name, email address, delivery address and telephone number).

     Non-personally identifiable information
Diamond Environmental uses non-personally identifiable information, such as your IP address and the pages that you visit on our Site, to help diagnose problems with our servers and to administer our Site and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and Site usage trends. This information aids us in providing easier navigation for our visitors by continuously developing the design and layout of the Site.

      Personally identifiable information
Diamond Environmental uses personally identifiable information collected from you to complete requests initiated by you (such as the providing you with information on products and services). Your personally identifiable information is also used to get in touch with you if necessary. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Further, we may use personally identifiable information to conduct in-depth marketing research regarding our customers and potential customers.
 
You may, from time to time, receive information from us regarding new features, new products and services and special offers we think you'll find valuable.
 
Other types of use by us of personally identifiable information are discussed below.

Diamond Environmental Services, LLC may at some point administer online surveys in connection with the Site in which we ask you for demographic information and opinions. We do not ask you for personally identifiable information as part of a survey. We use the collected survey data on an aggregated basis to better understand the needs of all of our customers.

We may also provide you with ‘The Tissue’, a PDF formatted newsletter created especially for Diamond Environmental Services Customers and website visitors.

Diamond Environmental Services may send to you periodic announcements regarding porta potties, restroom rentals, restroom trailer rentals, shower trailer rentals, dumpster rental and hauling and or storage containers. You may opt out of these at any time simply by clicking the opt-out link and following the easy 1-2-3 Your Out instructions. 
Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to be in violation of any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of Diamond Environmental Services, LLC, our customers or others, and as otherwise permitted or required by law.

If you have signed up for Diamond Environmental Services Newsletter or other mailing list, you may update your mailing address, email address, name changes or telephone number by contacting customer service at 888-744-7191 or via E-mail at: customerservice@diamondprovides.com

If you have any questions about this Policy, the data collection and usage practices of this Site, or your dealings with this Site, or if you wish to report a violation of this Policy, please contact:

Customer Service
1-888-744-7191

Headquarters
Diamond Environmental Services, LLC
807 E. Mission Road, San Marcos, CA  92069

E-mail: customerservice@diamondprovides.com

Diamond is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your site services experience. You can tell us what you think by sending us an email or contacting our customer care department at 888-744-7191, 8:00 AM to 5:00 PM PST, Monday thru Friday and Saturday 8:00 AM to Noon.